We Respect Your Privacy
We respect your privacy and undertake to protect the personal information of our users. We have adopted this Privacy Policy (the “Policy”) in order to be transparent about the data we collect, why we collect it, with whom we share it, how you can access it and how to correct it, if necessary.
We recognize our obligation to manage your data responsibly. We do not and will not sell your data to third parties.
This Policy applies to the use of the cimetierenotredamedesneiges.ca Website. Please read it carefully to understand on which occasions you provide us with your information and how the Cemetery uses it. By using our website, you consent to the use of your personal information as described in this Policy. The terms “we,” “us,” “our,” “the Cemetery” and “Notre-Dame-des-Neiges Cemetery” refer to La Fabrique de la paroisse Notre-Dame de Montréal.
In order to make this Policy as clear as possible, we have identified the occasions on which a user may potentially share personal information with the Cemetery. The Policy thus contains the following sections:
- Navigating the Cemetery website
- Making a transaction with the Cemetery
Contacting the Cemetery’s customer service department
The information collected through these actions will be discussed in more detail in this Privacy Policy. How your personal information is used, how and when it may be shared, how you can access and control it, how we ensure that your information is secure and how to contact us will be covered.
Navigating the Cemetery Website
Should you try to learn more about the Cemetery and our services by contacting us through our contact form, for example, or signing up for our newsletter, there is a possibility that you will visit our website on which information will be collected.
We collect your IP address, information provided by cookies and similar technologies, such as the type and version of browser you use to access our website, the page that brought you to our website, the amount of time you spend on our website, the pages you choose to visit, the time you spend on each page, and the date and time you access our website. We also collect information such as your browser identification, its operating language, your operating system and your geographic location. Information about your activities on our website, such as the sections you visit, is also collected. Lastly, we collect the information you provide the first time you contact us.
Why: The data collected allows us to analyze how our website is used and accessed, and is used to enhance its functionality and optimize it to better meet the needs of our users. We also use this data to offer you quality service and communicate with you to help you easily find the information you are looking for.
Legal basis: This information is necessary for our legitimate interests (improving and customizing our services) and yours (answering your inquiries and allowing you to contact us).
The information collected by cookies does not allow us to personally identify you. You may choose to decline cookies, either through your web browser or the pop-up window that appears on our website. However, should you decline cookies, you may not be able to access certain parts or features of our website.
Making a transaction with the Cemetery
When you make a transaction with the Cemetery, we collect your full name, complete mailing address, payment information and any other information needed to contact you.
Why: We use this information to process the transaction for the service you wish to purchase.
Legal basis: This information is necessary to fulfill a contract. It is also used for the legitimate interests of the person requesting our services (to ensure that the request is processed and to obtain the requested services) and of La Fabrique de la paroisse Notre-Dame de Montréal (to ensure that we are paid).
Should you refuse to provide us with the requested personal information, we may not be able to fulfill your request.
Contacting Us Through our Website
You may have questions and wish to reach us through our Contact section. During the contact process, you will be asked to provide personal information.
We collect your full name, email address and, optionally, your telephone number, as well as any other information you voluntarily provide.
Why: We use this information to respond to your requests sent through the Contact section of our website or to assist you with any questions you may have regarding a transaction made with us.
Legal basis: This information is necessary to correctly identify any person contacting us and to answer the questions and requests sent to us (your legitimate interests and ours).
HOW WE USE YOUR DATA
We use the data we collect to enhance and personalize your experience on our website. We also use the data we collect to communicate with you through our newsletter and to respond to any messages you send from the Contact section of our website. Lastly, we collect your data to efficiently manage your records.
We use your data to:
- Improve our website by developing new features, conducting research and maintaining the website’s current performance
- Provide you with the best possible customer service
- Create statistics to guide our business decisions
- Communicate with you, for record management purposes, for example
- Ensure that we meet our contractual and legal obligations to you
- Keep our records up to date and manage yours
OUR USE OF COOKIES
When you visit our website, you may provide us with information through cookies or similar technologies.
Cookies are files containing a small amount of data about a particular user. This data may include an anonymous unique identifier. Cookies are stored on a user’s computer or on the hard drive of another device. These allow us to tailor your user experience each time you visit our website.
You may read our cookie policy here.
WITH WHOM WE SHARE YOUR DATA AND WHY WE DO SO
Under no circumstances do we sell our users’ personal information. Your data is only shared in accordance with this Privacy Policy. However, we may share your personal information with the following parties:
Third-party service providers: In the course of our business, we may need to share some of your data with certain third parties. For example, we may share some of your data with our IT service providers.
Generally, the providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us, such as hosting our website through Amazon Web Services.
However, some third-party service providers have their own privacy policies regarding the information we are required to provide to them when we use their services. With respect to these providers, we recommend that you read their privacy policies carefully so that you may understand how they will process the personal information about you that they collect.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Policy.
List of IT service providers
- Amazon Web Services (web hosting – Canada): https://aws.amazon.com/compliance/data-privacy-faq/?nc1=h_ls
Privacy Notice:
https://aws.amazon.com/privacy/?nc1=h_ls
Cookie management:
https://aws.amazon.com/products/security/?nc1=h_ls
The EU has recognized that Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) provides an adequate level of protection.
- Craft (content managing system – Canada) : https://www.craftcms.com/privacy
The EU has recognized that Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) provides an adequate level of protection.
- Cyberimpact (email marketing – Canada):https://app.cyberimpact.com/privacy-policy?l=en_ca
The EU has recognized that Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) provides an adequate level of protection.
- Facebook (ad analytics – USA): https://www.facebook.com/privacy/explanation
Facebook uses the standard contractual clauses adopted by the European Commission:https://www.facebook.com/help/566994660333381
- Google: (data analysis – USA): https://policies.google.com/privacy?hl=en-US
To learn more about Google’s cookie policy: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
To prevent your data from being collected by Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en
Google uses the standard contractual clauses adopted by the European Commission: https://business.safety.google/compliance/
To personalize the ads appearing on Google’s various platforms:
http://www.google.com/settings/ads
- Stripe (credit card processing – USA): https://stripe.com/en-ca/privacy
Stripe uses the standard contractual clauses adopted by the European Commission:
https://stripe.com/fr-ca-ca/privacy-center/legal#data-transfers
Parties with whom disclosure may be legally required: We may disclose your information where required by law or where such disclosure is necessary to:
- Comply with the law or any legal proceeding
- Protect the rights or property of the Cemetery
- Protect the security of our website, our users and their data
Parties which may be involved in a financial transaction with the Cemetery: We may transfer your data following a change of control, sale, merger, liquidation, restructuring or acquisition of the Cemetery. We will only do so if the party acquiring your information agrees to comply with this Privacy Policy.
You may be led to leave our website by clicking on certain links on our website. We assume no liability for the privacy practices of such other websites and recommend that you read their privacy policies carefully.
YOUR RIGHTS
Data protection laws give you certain rights to your information. In particular, you may:
- Request access to your data in order to verify it, but note that we reserve the right to ask you for additional information to prove your identity
- Ask us to modify or rectify your data
- Ask us to delete personal data we hold, unless we are required to retain it in order to comply with legal obligations, for example
- Object to the processing of your data, unless we have legitimate reasons that would take precedence over your rights or interests or should we need to continue processing the data to establish, exercise or defend a legal claim
- Ask us to restrict the processing of your data should it be incorrect, should you believe that our processing of your data is unlawful or should we no longer need to process your data but need to retain it for legal purposes
- Ask us for your personal data in an accessible format
- Withdraw your consent to the processing of your personal data
- File a complaint with a competent authority should you believe that we are processing your data in violation of applicable data protection laws
ACCESS AND CONTROL OF YOUR DATA
You may verify, modify or delete your personal information by sending us an email through the Contact section of our website. We will respond to your request as soon as possible. Please provide us with enough information so we can identify you and respond to your request.
DATA STORAGE LOCATION
Your personal information is hosted on Amazon Web Services servers located in Canada.
RETENTION PERIOD OF YOUR DATA
We will retain all information collected for as long as it is needed to fulfill the purposes for which it was collected or for other essential purposes, such as meeting legal obligations. We will dispose of your data should you decide to withdraw your consent. Once your data has been deleted, you will receive a confirmation that your request has been fulfilled.
SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or inappropriately destroyed.
For example, our website uses HTTPS for communications, secured by an SSL certificate.
Data is stored in a database that can only be accessed by our server, which is protected by a firewall system that blocks any suspicious requests. A whitelisting system has also been installed to prevent any unauthorized address from accessing certain services on our server.
Should you have any questions about the security of your personal data, please send us an email through the Contact section of our website.
AGE OF CONSENT
We do not solicit or collect personal information from minors. If you are a parent or guardian and you become aware that a minor has provided us with personal information, please contact us. If we become aware that we have collected personal information from a minor without parental consent, we will delete any information that may have been collected.
COMMISSION D’ACCÈS À L’INFORMATION DU QUÉBEC
If you are not satisfied with our response to a request regarding your personal information, you may contact the Commission d’accès à l’information du Québec, the public body responsible for overseeing personal data management and processing practices in Quebec.
Address:
Suite 18.200
500 René-Lévesque Blvd.
Montréal, Quebec H2Z 1W7
Telephone: 514-873-4196
Fax: 514-844-6170
Toll-free: 1-888-528-7741
Email: cai.communications@cai.gouv.qc.ca
Website: https://www.cai.gouv.qc.ca/english/
EUROPEAN DATA PROTECTION AUTHORITIES
If you are not satisfied with our response to a request regarding your personal information, you may, if you are a resident of Europe, contact the relevant supervisory authority to lodge a complaint. You may find a list of these authorities here.
AMENDMENTS TO THIS PRIVACY POLICY
We reserve the right to amend this Privacy Policy at any time, so please review it frequently. Amendments and clarifications will take effect immediately upon posting to our website. Should we make any amendments to the content of this Policy, we will inform you that it has been updated here, such that you will know which information we collect, how we use it and in which circumstances, if any, we disclose it.
QUESTIONS AND CONTACT INFORMATION
Should you wish to access, correct, modify or delete any personal information we have about you, make a complaint or simply obtain more information, you may contact us through the Contact section of our website.
Fabrique de la paroisse Notre-Dame de Montréal
Care of: Data Protection Officer
424 Saint-Sulpice Street
Montréal, Quebec
H2Y 2V5 CANADA
514-735-1361
